These general sales conditions (the Terms) govern the terms and conditions of sale of the products marketed by Producter SL on our website "remakeup.com."
All contracts for the sale of Products from Producter to third parties (Customers) are regulated by the General Conditions. These Conditions form an integral and substantial part of each proposal, order and confirmation of the product itself.
The sales conditions of sale that apply to your order are the ones published in the website on the date of your order.
1. Products, prices and features
1.1 The prices of the products published cancel and replace the previous ones and are effectively subordinated to the availability of products. Remakeup reserves the right to confirm or modify the prices of public products in its online-store or in catalogs and advertising materials at the time of order confirmation by the customer.
1.2 The technical and functional characteristics of the products published by Remakeup through promotional messages or information materials are those provided by the respective manufacturers. Remakeup assumes no responsibility about the veracity or extent of such information. Except where otherwise specified, labeling of products will be in English, Spanish and/or French. The product photos are indicative and not binding.
1.3 The products are not delivered on a trial basis. Although contributors can give indications to Remakeup on the characteristics of the Products, the customer is responsible of the adequacy of the specifications provided by each manufacturer to their own requirements.
2. Ordering - invoicing
2.1 All orders transmitted to Remakeup have to be completed in all sections and must include all elements necessary for proper recognition of the ordered products. Each product order is contract proposal to Remakeup. Therefore it is binding only if Remakeup confirms its acceptance. The delivery of the products by Remakeup confirms its acceptance.
2.2 Remakeup reserves the right not to accept incomplete orders or not compiled properly. In case of failure to execute the order by Remakeup (for lack of availability of the product ordered by the customer), Remakeup will notify the customer in the shortest time possible, reimbursing the amounts it has paid for the delivery that is not made. If that refund is made the customer is not entitled to any extra refund or compensation.
2.3 The tax documents on the products ordered will be issued by Remakeup at the time of issuing the order.
3. Delivery of products
3.1 The delivery times indicated by Remakeup refer to existing products in its stores. Despite being carefully choosen are not binding for Remakeup, which may confirm or amend on the basis of their own needs. Delays in deliveries of less than 30 days do not entitle the Customer to refuse delivery of the Products, or to claim compensation for transportation.
3.2 The delivery times indicated by Remakeup refer to existing products in their stores but must be understood not Remakeup binding, which may confirm or amend on the basis of their own needs. Delays in deliveries of less than 30 days do not entitle the Customer to refuse delivery of the Products, or to claim compensation for delivery.
3.3 Remakeup reserves the right to send a single order in several shippments despite being part of a single order. In this case no extra will be charged for the transportation.
4. Special offers and gifts
4.1 The potential deals promoted by Remakeup will be valid until stocks are exhausted and in any case be subject to the actual availability of the products. Special Remakeup offers proposals are not cumulative. Products gift or special offer can be presented in special clothing (packaging, manuals, etc ...).
4.2 In case of a special offer the customer must indicate it expressly in the Order sent to Remakeup before the end of the stock.
4.3 No assistance or replacement will be provided in products sent as gifts.
5. Warranties on Products - Support
5.1 Remakeup ensures the integrity of the Products upon delivery (hereinafter referred to as "Remakeup Warranty"). Any defects covered under Remakeup warranty should be reported by Customer within the next 10 days from the date of delivery. The Customer is entitled to the replacement of damaged goods after they returned them. This will cancel the Customer's right to claim any damages, either at the time or later. The necessary transportation expenses incurred for the replacement Product will be paid by Remakeup.
5.2 Regardless of what has been stipulated in Article 5.1. about different products, Remakeup doesn't provide additional or complementary warranty to that provided by manufacturers. Technical assistance and warranty manipulations will be made in those products for the manufacturers themselves, according to the terms and conditions specified in the documentation accompanying the product.
5.3 In any case the case the responsibility of Remakeup could never exceed the price of the Products purchased by Customer and for which reason the dispute has arisen.
6. Product Returns
All products purchased may be returned remakeup.com and reimbursed, when you inform us of your intention to return the product/s within a maximum period of 7 days from the date of delivery and that meet the other conditions set forth in this section.
REMAKEUP only accept returns that meet the following requirements:
6.1. The product must be in the same condition as delivered and should retain its original packaging and labeling.
6.2. The products should be submitted using the same protective cardboard box that has been received to protect the product. In case that can not be done with the same protection, the customer must return in a protective case so that the product reaches the store REMAKEUP with the maximum possible guarantees.
6.3. It should include a copy of the delivery order within the package, with the returned items marked and the reason for return.
6.4. After reviewing the article, Remakeup will inform you if you are entitled to a refund for the amounts paid when the items were purchased. Remakeup will ONLY refund the articles, but will retain the total amount paid to the shipping company.
The refund will be made as soon as possible and in any case within 30 days from the date you notified us of its intention to withdraw. The refund will be made in the same credit card used to pay for the purchase.
6.5. There shall be no exchange or return products that are not in the same condition you received them, or have been worn beyond simply opening the product.
This provision does not affect the rights granted to consumers by law.
7. Acceptance of terms of sale
The customer declares to have carefully read and understand and also accept the following provisions of these Terms and Conditions Remakeup: 1.1, 1.2,1.3, 2.1, 2.2, 2.3, 3.1, 3.2, 3.3, 4.1, 4.2, 4.3, 5.1, 5.2, 5.3, 6.1, 6.2, 6.3, 6.4, 6.5 and 7